Refund & Cancellation Policy

Our policy on refunds, cancellations, and your statutory rights.

Last updated: July 2026

1. Purchase Types

Courses on Lesso are sold either as a one-time purchase (a single payment granting ongoing access to the course) or as a monthly subscription (recurring payment granting access while the subscription is active). The purchase type is clearly stated on the course page before payment.

2. No Refunds

All payments on Lesso, whether one-time purchases or subscription payments, are non-refundable. By purchasing or subscribing and requesting immediate access to content, you waive your 14-day statutory cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This waiver is presented as a checkbox at the point of purchase and must be explicitly accepted before payment is taken.

3. Cancellation (Subscriptions Only)

3.1 How to Cancel

You may cancel a course subscription at any time through:

Your dashboard → Learning tab → the course → "Manage" → Cancel subscription
Emailing hello@lesso.app

Cancellation is immediate to initiate and effective at the end of your current billing period. We do not make cancellation difficult.

3.2 Effect of Cancellation

You retain access to course content until the end of your paid billing period. After that, access is revoked. No partial refunds are issued for unused time.

3.3 One-Time Purchases

One-time purchases have nothing to cancel: there are no recurring charges, and your access continues for as long as the course remains on the platform.

4. Exceptions

We will consider refunds only in the following circumstances:

Duplicate charge: if you were charged more than once for the same purchase or subscription due to a billing error.
Unauthorised charge: if you did not make the purchase and your account was accessed without authorisation.

To raise either issue, email hello@lesso.app within 7 days of the charge. We aim to respond within 2 business days.

5. Free Trials

Where a creator offers a free trial on a subscription course, no charge is made during the trial period. You may cancel before the trial ends at no cost via the billing portal. Once the trial converts to a paid subscription, the no-refund policy above applies.

6. Your Statutory Rights

Nothing in this policy affects your statutory rights under English law, including rights relating to services that are not provided with reasonable care and skill. This policy does not limit our liability for fraud, death, or personal injury caused by our negligence.

Contact

Billing queries: hello@lesso.app